Customer Experience (CX)
Survey on awareness and user experience of new SaaS features
The life of a SaaS product is fast and continuous feature updates. Check the awareness, user experience, and intention to continue using new features in a funnel format. You can identify what issues need to be resolved to activate the use of new features. You can determine the direction for improving and expanding features based on user feedback.
• Focused operations immediately after the major update with added core features
• Awareness and usage experience of new features/services
• Points that appeal to users
• Improvement feedback based on user experience
• Usefulness of new features/services as perceived by non-cognizant customers
• When editing items, please provide appropriate images and descriptions so that respondents can recognize the features.
• You can present tips for using new features within the survey or set it up to connect to the help center after responding to the survey to enhance users' understanding of the new features.
This is a solution that analyzes the experience of using new SaaS features to establish a feature activation strategy.
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