Terms of Use

• Section 1 (Definitions)
• Section 2 (Publication, Effectiveness and Modifications)
• Section 3 (Interpretation of the Terms of Service)
• Section 4 (Notice to Member)
• Section 5 (Formation of Service Contract)
• Section 6 (Ownership of Rights and Post Management)
• Section 7 (Changes and Management of Member Information)
• Section 8 (Provision of Services)
• Section 9 (Use of Paid Services)
• Section 10 (Changes and Suspension of Service)
• Section 11 (Termination of Agreement and Restriction of Use)
• Section 12 (Provision of Information and Advertisement Display)
• Section 13 (Obligations of the Company)
• Section 14 (Obligations of the Member)
• Section 15 (Protection of Personal Information)
• Section 16 (Rights and Responsibilities Regarding Data)
• Section 17 (Compensation for Damages)
• Section 18 (Limitation of Liability)
• Section 19 (Governing Law and Jurisdiction)
• Section 20 (Business Information)

Article 1 General Rules

Section 1 (Definitions)

• Member: An individual or a person affiliated with a company, organization, school, etc., who accesses the Services of the Company and enters into an agreement according to these Terms.
• Services: The data collection and analysis support platform and relevant services provided to Members by the Company through this website. The specific scope of the Services to which these Terms apply is as follows.
  • DIY Services: An Opensurvey panel-based research platform that allows users to create surveys, collect responses from Opensurvey panels, and directly analyze results
  • Dataspace Services: A research and experience management platform that allows you to directly collect and analyze experience data from your own panels or Opensurvey's internal panels, including collaborative features and integration/security functions for managing the entire process
  • Research Services: All research-related services including conducting surveys using Opensurvey products/panels and drafting reports, as part of a separate service contract with an Opensurvey research expert
  • Data & Reports: A service that allows you to use data and analysis reports drafted by a professional
  • All other data and content services provided on this website
  • All other software, content, and services incidental to the above matters
  • All services that the Company develops additionally or provides to Members through partnership agreements with other companies, etc.
• Respondent: A person who has responded to a survey conducted by the Company or Member using the Services provided by the Company
• Panel: A survey respondent secured by the Member, directly registered on Dataspace Services and managed by the Member
• Targeted Respondent: Targeting is the act of selecting the respondents for a survey. In Dataspace Services, the Member can set the Targeted Respondents by directly uploading a panel or by uploading contacts as a file (in .csv or .xlsx format). Targeted Respondents refer to the entire group of people intended to receive the survey, regardless of whether they have completed the survey or not.
• Opensurvey Panel: Survey respondents managed directly by the Company, who can be utilized by Members using Services
• ID: An email address designated by the Member and approved by the Company for identifying the Member and allowing use of Services
• Password: A combination of letters, numbers, and special characters set by the Member to verify that the Member is the owner of the ID and to protect the Member's confidentiality
• Paid Services: Services provided by the Company that a Member can use upon paying a certain amount to the Company
• Trial: A Paid Service provided free of charge by the Company for a certain period, allowing the Member to experience it before payment
• Response Data: All data that is created by the Respondent or automatically generated and stored on the Company's server, etc. during the process in which the Company or Member conducts a survey
• Company-Collected Data: Response Data and materials generated or written by the Company in the process of using the Company's Services for data collection or analysis at the request of the Member, as well as all data automatically generated and saved in the Company's server
• Member-Collected Data: Response Data and materials generated and written directly by the Member, as well as all data automatically generated and saved in the Company's server, in the process of using the Company's Services for data collection or analysis
• Results: Dashboards and other deliverables provided based on the analysis materials and results of the Response Data, obtained by the Company while performing Research Services or by the Member through Services.
• Posting: Text, documents, images, audio, links, files, or any combination of these, and any other information or data posted by the Member on this website during the use of Services.

Section 2 (Publication, Effectiveness and Modifications)

1. The Company publishes these Terms of Service on the home page of our website for the Member to easily access. These Terms apply to all Members that consent.
2. If necessary, the Company may modify these Terms within the limits that do not violate relevant laws. If the Terms are modified, the Company will announce the changes, including the effective date and the reason for the changes, in the same manner as mentioned above, from 7 days before the effective date until the effective date. However, if the changes are unfavorable to the Member, the Company will notify the Member at least 30 days in advance and will clearly display a comparison between the content before and after the changes, making it easy for the Member to understand.
3. In the event of modified Terms, provisions related to the purchase of goods or services will only apply to contracts entered into after the effective date of the changes. For contracts entered into before the effective date, the previous Terms will still apply. However, if a Member who has already entered into a contract wishes to be subject to the modified terms, and sends a request to the Company within the notification period of the modified terms mentioned above and receives the Company's consent, the modified Terms will apply.
4. Even after the Company clearly notifies or communicates that failure to express intention within the notification period will be regarded as an indication of consent, if the Member does not explicitly express refusal, the Member will be deemed to have agreed to the modified terms.
5. If the Member does not agree to the modified Terms, the Member may terminate the service contract. As a general rule, the previous Terms will apply to a Member who expresses refusal to the modified Terms. However, if there are special circumstances where the previous Terms cannot be applied, the Company may terminate the service contract with the Member.
6. These Terms of Service apply from the day the Member consents until the termination of service contract. However, certain provisions of these Terms may remain valid and applicable even after the termination of the service contract.

Section 3 (Interpretation of the Terms of Service)

1. The Company may establish individual operating policies for each Service, and in case of any conflict between such policies and these Terms of Service, the individual operating policies shall prevail.
2. If the Company deems it necessary, the Company and the Member may enter into a separate written agreement. In the event of a conflict between the provisions of these Terms of Service and the written agreement, the contents of the written agreement shall prevail.
3. Any matters not specified in these Terms of Service shall be governed by the relevant laws and regulations or general practices.
4. Any changes to the Company's policies, the enactment/amendment of laws, or announcements or guidelines from public authorities, which are notified by the Company through the website's notice board, also form part of the service contract.

Section 4 (Notice to Member)

1. When the Company sends a notice to the Member, it will be sent to the email address registered under the Member's ID unless otherwise specified.
2. In the case of notifications to a large number of unspecified Members, such notifications may instead be posted on the Company's service page or other notice pages for at least one week. However, for matters that significantly affect the individual transactions of a Member, notice will be given in accordance with the clause above.
3. If the Company's notice does not reach the Member due to incorrect contact information or failure to update contact details, the Company will fulfill its notification obligation by sending the notice to the email address previously registered by the Member.

Article 2 Service Contract and Usage of Services

Section 5 (Formation of Service Contract)

1. The service contract is formed when an individual wishing to become a Member (hereinafter "Applicant") expresses their agreement to these Terms of Service and submits the required information to apply for membership, and the Company accepts the application.
2. The Company may request identity verification through a professional institution during the membership application process as stated above. Additionally, the Member may be required to verify their identity when using features provided by Dataspace Services, such as sending surveys or distributing rewards via text messages/notifications.
3. The effective date of the service contract is the point in time when the Company indicates the completion of the registration process.
4. The Company generally accepts the application of the Applicant. However, the Company may reject an application or terminate the service contract without prior notice in the following cases.
   • If the Applicant has previously lost membership under these Terms of Service (except in cases where more than one year has passed since the loss of membership and the Applicant has obtained the Company's approval for rejoining)
   • If the Applicant is not using their real name or is using someone else's identity
   • If the Applicant fails to fill in required information or provides false information during the application process
   • If the Applicant is under the age of 14
   • If the Applicant is expected to interfere with the normal provision of Services or hinder other users' ability to use Services
   • If the application is submitted in violation of these Terms of Service, or approval is not possible due to the Applicant's fault
5. If the Company lacks sufficient resources to provide Services, or if there are technical or operational issues, approval may be withheld.
6. If the Company rejects or withholds approval of the membership application, the Company will, in principle, notify the Applicant via the email address provided, along with the reasons for the decision. However, the Company may omit such notification if doing so would violate legal provisions or have a significant negative impact on the provision of Services.
7. The Privacy Policy published by the Company constitutes part of these Terms of Service, and by agreeing to these Terms and using Services, the Member is deemed to also agree to the Privacy Policy.
8. To use Paid Services, a Member must pay the applicable fees according to the conditions for the specific Paid Service. For services offered free of charge on the website or as a Trial, there may be limitations on certain features or additional services.

Section 6 (Ownership of Rights and Post Management)

1. The Company grants Members a personal, non-transferable, and non-exclusive right to use Services.
2. All patent rights, copyrights, and intellectual property rights related to the website, applications, software, works created by the Company, and any other information and materials provided by the Company regarding Services are owned by the Company. The Member obtains only a limited usage right as defined in these Terms of Service and does not acquire any other rights related to the Service.
3. Of the information obtained through the use of the Services, the Member must not reproduce, transmit, publish, distribute, broadcast, use for commercial purposes, or allow third parties to use the Company's intellectual property without prior consent from the Company.
4. The Member may not transfer, sell, pledge, or dispose of the rights or contractual status granted under these Terms of Service to any third party.
5. If the Member posts content that violates the Information and Communications Network Act or Copyright Act, or any other related laws, the rights holder may request the suspension or deletion of the post according to the procedures established by law, and the Company will take appropriate action according to relevant laws.
6. Even if there is no request from the rights holder, the Company may delete or reject post content if there are sufficient reasons to believe the content infringes upon rights or violates the Company's policies or relevant laws. However, the Company is not obligated to review all posts.
7. The Company may disclose the Member's post excluding identifying information such as the author's (or copyright holder's) details, and may modify, reproduce, or edit the post. In such cases, the Company will comply with copyright laws and related regulations. The Member may request the deletion or privatization of the post through customer service at any time.
8. If the Company wishes to use the Member's post in any manner not described above, the Company must obtain prior consent from the Member.

Section 7 (Changes and Management of Member Information)

1. The Member may view and modify their personal information at any time via the account management page. However, essential information required for the provision and management of Services may only be modified after identity verification through customer service.
2. If any information provided during the membership application process changes, the Member must update it online or notify the Company of the changes via email or other means.
3. The Company is not responsible for any disadvantages caused by the Member's failure to provide accurate personal information or failure to notify the Company of changes as outlined in the clause above.
4. The Member is responsible for managing their ID and Password, and must not allow third parties to use them. The Company is not responsible for any misuse, theft, or fraudulent use of the ID or Password due to the Member's negligence or intentional misconduct.
5. If the Member becomes aware that their ID or Password has been stolen or is being used by a third party, they must immediately notify the Company and follow the Company's instructions. The Company is not responsible for any disadvantages caused by the Member's failure to notify the Company or follow the instructions after notification.
6. If the Member's ID is considered to pose a risk of personal information leakage, is offensive to social norms, or could cause confusion with the Company or its operators, the Company may restrict the use of that ID.

Section 8 (Provision of Services)

1. The Member may use the Services provided by the Company in accordance with these Terms of Service, operating policies, and the rules established by the Company.
2. In principle, the Company will provide Services 24 hours a day, 7 days a week.
3. The Company may provide necessary updates to improve the quality and experience of Services from time to time. These updates may include adding important features or removing unnecessary ones. As long as the updates do not infringe upon the Member's intended use of Services, the Company is not obligated to offer compensation or refunds to the Member.
4. The Company may perform regular maintenance of Services, the schedules for which will be notified in advance. The details regarding the suspension of Services are specified in Section 10 of these Terms and Conditions.

Section 9 (Use of Paid Services)

1. The Services provided by the Company includes Paid Services, which the Member can use by paying the usage fees.
2. Paid Services are generally provided after the Member has completed payment, and the Company will initiate the paid service by providing the agreed service to the Member as soon as the payment is confirmed.
3. Each Paid Service may have different pricing policies, payment methods, contract periods, and specific features, the details of which will be informed to the Member via the website or other methods specified by the Company.
4. The scope, content, fees, and other related matters of Paid Services may change periodically according to the Company's policies.
5. If the fee for a Paid Service changes, the Company will notify the affected Members of the change and its effective date at least 30 days in advance, in accordance with the notification method specified in these Terms. However, this does not affect the fees for Paid Services that the Member has already purchased before the change is applied.
6. If there is a separate agreement between the Company and the Member regarding the use of Paid Services, that agreement will take precedence over these Terms.
7. Refunds for Paid Services will be made using the same payment method used for the original payment. However, if a refund is not possible through the same payment method, the Company will notify the Member in advance and refund the amount using an alternative method determined by the Company.
8. If the Member requests a refund before the Paid Service is provided, the Company will refund the full amount paid by the Member. However, after the Paid Service has been partially or fully provided, the Company is not obligated to provide a refund unless it is due to the Company's fault.
9. If a Member who has paid for a Paid Service is unable to receive the service due to the Company's fault, the Company will refund the paid service fee using the original payment method.
10. Members using DIY and Research Services can recharge virtual currency called Cash through payment methods provided by the Company, which can then be used like cash. Cash can be refunded within 3 years from the payment date, after deducting fees. If an invoice has been issued for recharging Cash, the refund can be made within 3 years from the issue date of the invoice.
11. The Company will not provide refunds for the following.
    • Paid Services and various paid content (such as informational content, coupons, etc.) provided free of charge by the Company
    • Points that can be used like cash, provided free of charge to the Member as part of a promotion for DIY and Research Services
12. The Company may, at its discretion, offer a Trial period for Dataspace Services to the Member.
    • The Trial period is provided only once when the Member first creates a space on the Dataspace Service; the duration, scope, and other conditions of which will be determined by the Company.
    • During the Trial period, the Company will notify the Member of the expiration date and the method for transitioning to Paid Services, and will confirm whether the Member agrees to transition to Paid Services.
    • If the Member transitions to Paid Services during the Trial period, access to the data collected will remain available after the Trial is over. If the Member does not transition to Paid Services during the Trial period, access to the relevant data will no longer be available after the Trial period expires.
    • The Trial period provided by the Company is offered at the sole discretion of the Company, and the Company has no obligation to continue, maintain, or guarantee such free services. The Company may modify, suspend, or change all or part of the Trial period at any time due to operational needs, policy changes, or urgent situations. Unless otherwise specified by applicable laws, the Member will not be compensated for any such changes.

Section 10 (Changes and Suspension of Service)

1. The Company may modify, suspend, or change all or part of the Services it provides at any time for policy, operational, or technical reasons, and will not provide any compensation to Members unless required by special provisions under applicable laws.
2. If changes are made as described in the previous clause, the Company will notify the Member of the reason for the change, the content of the services being changed, and the date of implementation, in accordance with the notification method specified in these Terms before the change. However, if it is not possible to notify in advance due to unavoidable circumstances, the Company may promptly provide notification after the change occurs.
3. If a Member does not agree with the changes made to Services, the Member may terminate the agreement in accordance with the provisions of these Terms.
4. The Company may limit or suspend all or part of the Services in the following cases.
   • If there are repairs, replacements, or malfunctions of information and communication equipment such as computers, or communication disruptions
   • If unavoidable circumstances arise due to construction work for service facilities or maintenance
   • For circumstances required to upgrade or maintain Services
   • If power outages, facility failures, or surges in traffic disrupt normal service usage
   • In the event of natural disasters, national emergencies, or other force majeure situations
   • If there are other circumstances that prevent the Company from providing Services
5. In cases of service suspension as described in the clauses above, the Company will notify the Member in advance according to the notification method specified in these Terms. However, if the suspension is caused by reasons that are unforeseeable or uncontrollable by the Company, notification may be provided afterward.

Section 11 (Termination of Agreement and Restriction of Use)

1. A Member may request the termination of the service agreement (membership withdrawal) at any time.
   • When a Member requests termination of agreement, the Company may verify the identity of the Member.
   • A Member may withdraw the termination request within 5 days. After 5 days, the Company will process the termination in accordance with applicable laws and regulations. However, in accordance with service operation policies, the Company may restrict re-registration for 30 days.
   • Before terminating the agreement, the Member must back up all resources and data used during the service period.
   • If the agreement is terminated at the Member's request, the Company will immediately destroy all personal data of the Member, except for the items that must be retained in accordance with relevant laws and the Privacy Policy. Destroyed data cannot be restored, even if the termination is later reversed. The procedure and method for data destruction are described in the Privacy Policy.
2. If a Member violates the obligations and compliance terms specified in these Terms or interferes with the normal operations of the Company, the Company may restrict the Member's use of Services after prior notice.
   • However, if a Member engages in acts prohibited under Section 14 of these Terms, the Company may immediately terminate the agreement (revoke membership) without prior notice.
   • If the Member's use of Services is restricted or suspended due to the Member's fault, all benefits and rights provided to the Member in relation to Services will be terminated, and the Company will not provide any compensation.
   • The Member may file an objection to the restriction or termination of use by the Company in accordance with the procedures specified by the Company. If the objection is deemed valid by the Company, the Company will immediately resume the Member's use of Services.

Section 12 (Provision of Information and Advertisement Display)

1. The Company may provide various information deemed necessary for the Member during use of Services or for purposes such as service improvement and introduction, via announcements, emails, SMS, or other methods. However, the Member may opt out of receiving emails, except for transaction-related information and responses to customer inquiries, in accordance with relevant laws.
2. The Company may display advertisements related to Services on the service screens, website, or in emails. Members who receive emails with advertisements may opt out of receiving them at any time if necessary.

Article 3 Obligations

Section 13 (Obligations of the Company)

1. The Company will not engage in actions prohibited by related laws or against public morals, and will make every effort to continuously and stably provide Services.
2. The Company will be responsible for compensating the Member if the Company engages in advertising or labeling practices that violate Article 3 of the Act on Fair Labeling and Advertising and the Member suffers damage as a result.
3. The Company will not send commercial advertising messages or emails to Members who have clearly expressed their refusal to receive such communications.
4. If a disruption occurs that interferes with the normal operation of Services, the Company will make the necessary repairs or restore service as quickly as possible and make every effort to stabilize service operations.
5. The Company will fairly and promptly address any complaints or feedback raised by the Member, following the procedures set by the Company.
6. The Company will implement the best protection measures to ensure the safe processing of all data collected and generated during the Member's use of Services, in accordance with relevant laws.
7. The Company is responsible for the processing of data entrusted by the Member within the scope of Services. However, the Company is not responsible for any data leakage or similar issues caused by the Member’s fault.

Section 14 (Obligations of the Member)

1. A Member must not use Services provided by the Company for any other purpose than originally intended or engage in the following activities.
   • Falsely providing personal information or submitting false information when applying for membership or updating information
   • Stealing another person's information
   • Providing services to individuals under the age of 14
   • Unauthorized modification of information posted by the Company or transmitting or posting information (e.g., computer programs) that the Company has not permitted
   • Infringement of the intellectual property rights, including copyrights, of the Company or third parties
   • Damaging the reputation or disrupting the operations of the Company or third parties
   • Impersonating employees, operators, or other personnel of the Company
   • Using Services for profit, advertising, political activities, illegal electioneering, or other activities without the Company’s consent
   • Accessing or using Services in excess of the permissions granted by the Company
   • Accessing or using Services with the intent of developing or releasing services that are identical, similar, or related to the Company’s Services
   • Posting or transmitting on Services obscene or violent messages, images, sounds, or other information that violates public morals
   • Using or transmitting information such as software viruses, malicious codes, or other prohibited content that disrupt or destroy the normal operation of computer software, hardware, or telecommunications equipment
   • Attempting unauthorized access to the Company’s services by means such as hacking or password mining
   • Accessing the Company’s Services, related servers, or systems through automated tools (e.g., spiders, scrapers, robots, etc.) or similar methods without the Company's prior written consent, or collecting, using, or attempting to use information posted on Services
   • Reverse-engineering, decompiling, or disassembling the services without the Company’s explicit written consent, or attempting to trace the source code of Services through such methods
   • Searching or scanning for vulnerabilities or security issues in the Company’s system or network
   • Attempting to disable or bypass the Company’s technical measures to prevent misuse or abuse of Services
   • Using Services to collect personal information from Respondents without their consent, or sending unsolicited commercial information, thereby violating the privacy of Respondents
   • Using or accessing Paid Services in abnormal ways, not in accordance with the Company’s methods for utilizing Paid Services
   • Repeatedly making payments and cancellations of Paid Services without a legitimate reason
   • Engaging in any activities that are substantially similar to or equivalent to the above-listed activities based on the purpose, intention, or content, considering the overall context
   • Engaging in any activities that violate public order, morality, or laws
2. The Member must comply with relevant laws, these Terms, and any other matters communicated by the Company, and must not engage in activities that interfere with the Company’s operations.
3. The Member may not transfer their status, rights, or obligations under these Terms to a third party without the Company’s prior consent.
4. A Member must carefully review the transaction and usage terms before making any payment for Paid Services. The Member assumes full responsibility for any losses or damages that result from failing to check the transaction and usage conditions before making a payment for Paid Services, if the Company is not at fault.
5. The Member is obligated to back up and store their own data processed through Services. The Member will bear full responsibility for any damages caused by negligence in data management.

Section 15 (Protection of Personal Information)

1. The Company strives to protect the personal information of Members in accordance with applicable laws. We will only collect and use personal information within the scope agreed by the Member for the smooth provision of Services.
2. For more details on how the Company ensures the safety of personal information and the efforts we make, please refer to the Privacy Policy.
3. When using Dataspace Services, Members entrust the Company with the processing of personal information of Targeted Respondents.
   • Members can register Respondents as Panels or upload contact information (in .csv or .xlsx format) to set Respondents as Targeted Respondents in surveys. In doing so, the Member entrusts the processing of personal information of the Targeted Respondents to the Company, which will then carry out this task as the data processor.
   • Members, as the data controllers, are responsible for complying with legal obligations regarding the handling of personal information. The Company, as the data processor, is obligated to follow applicable laws and ensure that the security of the data is in compliance with legal standards.
   • Following legal requirements, Members must specify that they entrust personal information processing to the Company (Opensurvey Co., Ltd.), while the Company must specify this in the Privacy Policy. Before using Dataspace Services, Members must review the Privacy Policy and include the following information.
     [Personal Information Entrustment]

     • Company name: Opensurvey Co., Ltd.
     • Purpose of entrustment: Sending surveys to customers and managing customer experience
     • Data entrusted: Information used when registering Panel or uploading files (e.g., name, phone number, email address)
4. If a Member collects personal information from Respondents directly via Dataspace Services, the Member is responsible for ensuring compliance with relevant laws and regulations.
   • The Member must confirm and provide clear procedures to obtain consent from Respondents regarding the collection, entrustment, and third-party disclosure of personal information, and only collect personal information from Respondents who have consented.
   • Members must use the "personal information" question types provided in the survey editing tool to collect personal information. By doing so, they can utilize the Company's privacy protection and automatic data deletion features. If a Member fails to comply with this requirement, and the Company has to manually configure or delete data upon the Member's request, the Company may charge additional fees.
5. When uploading data collected from external sources through the "data import" feature of Dataspace Services, Members must exclude personal information.
6. Members are obligated to manage and ensure that the personal information of other Members and Targeted Respondents in shared Dataspaces are not exposed.
7. If a Member processes, manages, or uses third-party personal information through Services, they must comply with applicable laws and regulations to protect and manage that personal information, and the Company is not responsible for any information leaks or damages resulting from such activities.

Section 16 (Rights and Responsibilities Regarding Data)

1. The copyright and intellectual property rights of Company-Collected Data, excluding Member-Collected Data and Results provided to the Member, belong to the Company.
2. If the Company provides Company-Collected Data to the Member, the Member must only use the data in accordance with the specified purpose and comply with related laws including the Personal Information Protection Act.
3. The copyright and intellectual property rights to Results provided to the Member and Member-Collected Data belong to the Member, and the Company has an obligation to protect such rights.
4. The Company has the right to use, store, modify, reproduce, transmit, display, distribute, and otherwise utilize data, including Member-Collected Data, that is posted, transmitted, or derived through the Member’s use of Services. This right continues even after the termination or withdrawal of the Member’s agreement. The Company can use this data for the improvement, performance enhancement, development, and research of Services, and will not use it for any other purpose.
5. Data used by the Company for the aforementioned purposes will be processed in pseudonymized or anonymized form to ensure the identification of the data creators is not possible, and will not contain personal information.
6. The Company does not take responsibility for the reliability, accuracy, etc. of Member-Collected Data.
7. After the termination of a Paid Service contract, access to Member-Collected Data from the period of the service contract will be subject to the pricing policy set by the Company. Before the contract ends, the Member may download their Member-Collected Data.
8. If the Member has used the Paid Service provided for free by the Company for a certain period, the Member will lose access to the relevant data after the free period expires.

Article 4 Miscellaneous

Section 17 (Compensation for Damages)

1. If either the Company or the Member violates these Terms and causes damage to the other party, the responsible party must compensate for the damage. However, if the act was not intentional or negligent, the responsible party will not bear responsibility for compensation.
2. If, due to the Member's illegal activity or breach of these Terms, the Company receives claims or lawsuits from third parties for damages, the Member must indemnify the Company, covering all costs and damages incurred.

Section 18 (Limitation of Liability)

1. To the extent permitted by law, the Company makes no representations or warranties regarding specific matters related to Services not specified in these Terms. Additionally, the Company does not guarantee the credibility, accuracy, or other aspects of information, materials, or facts posted by the Member on Services.
2. The Company will not be responsible for any damage caused in the following cases. Furthermore, the Company is not liable for liquidated damages, indirect damages, special damages, consequential damages, punitive damages, or exemplary damages to the extent permitted by law.
   • Service interruption or failure due to force majeure, such as natural disasters, national emergencies, or power outages
   • Service disruptions or damages caused by the Member’s fault
   • Issues arising from the Member’s personal devices or network environments (e.g., smartphones, PCs, etc.)
   • Personal losses incurred by the Member during the use of Services
   • Service interruptions for maintenance, provided the Company notifies in advance, and the Company is not at fault
   • Service suspension due to maintenance as previously announced on the website
   • Damages caused by third-party illegal access to or interference with the Company’s server or transmission
   • Damages caused by third-party transmission of malicious programs
   • Service disruptions caused by third-party services
   • The Member’s use of free services provided by the Company
   • The Member engaging in prohibited activities as specified under Section 14
   • Other damages caused by reasons not attributable to the Company
3. The Company shall not be liable for any termination or restriction of service usage due to a violation of these Terms by the Member.

Section 19 (Governing Law and Jurisdiction)

1. The governing law for any legal relationship related to these Terms or Services shall be the laws of the Republic of Korea.
2. For any disputes arising between the Company and the Member regarding these Terms or Services, the competent court shall be determined according to the Civil Procedure Act.
3. Notwithstanding the above, in the case of a Member residing overseas, any disputes between the Company and the Member shall be subject to the exclusive jurisdiction of the Seoul Central District Court, Republic of Korea.

Section 20 (Business Information)

1. Company name: Opensurvey Co., Ltd.
2. CEO: Hwang Hui-yeong
3. Personal Information Manager: Lee Geon-no, CPO (Chief Privacy Officer)
4. Address: 12th Floor, KR Tower, 13, Gangnam-daero 84-gil, Gangnam-gu, Seoul, Republic of Korea
5. Phone: +82-2-2070-2110

[Supplementary Provisions]