Evaluation of app service chat/remote consultation experience
You can check whether the chat/remote consultation service is being provided well and reflect feedback to improve the consultation experience. If you provide AI chatbot consultations, you can improve the consultation menu structure and response algorithms based on the evaluation results.
• Routine Diagnosis
• Whether the issue could be resolved through chat/remote counseling
• Satisfaction with chat/remote counseling services
• Improvement feedback
• You can set it up to automatically send a survey right after chat/remote consultation using CDP or integrating it with your internal system.
This is a solution that improves the chat and remote consultation experience, enhancing the quality of AI counseling.
Have you tried solving the problem through other means before applying for 1:1 chat/remote consultation?
Was the issue resolved through a 1:1 chat/remote consultation?
