E-commerce chat/remote consultation experience evaluation
You can check whether the chat/remote consultation service is being provided well and reflect feedback to improve the consultation experience. If you provide AI chatbot consultations, you can improve the consultation menu structure and response algorithms based on the evaluation results.
• Routine Diagnosis
• Whether the issue could be resolved through chat/remote counseling
• Satisfaction with chat/remote counseling services
• Improvement feedback
• You can configure it to automatically send a survey right after using the customer support center together with CDP or by integrating with internal systems.
This is a solution that evaluates the quality of chat and remote consultations to improve the customer consulting experience.
Have you tried solving the problem through other means before applying for 1:1 chat/remote consultation?
Did you solve the problem through 1:1 chat/remote consultation?
