First Experience Survey for Our Own Online Store
This is a solution for newly registered customers who have made their first purchase on our site, allowing us to diagnose the entire experience from the traffic source to the first usage of the site. By understanding the overall purchase journey of new customers, we can assess marketing activities and identify improvements to encourage new customers to revisit and make repeat purchases.
• It is recommended to conduct this on an ongoing basis for new customers.
• Awareness of our company's mall and reasons for joining
• First impression of the company's mall and satisfaction with the initial usage experience
• Intent to use in the future
• It is important to receive feedback when customers have vivid experiences using the company’s mall. It is recommended to collect feedback within a week after signing up.
• By analyzing it combined with customer data from CRM, deeper insights can be gained.
This is a solution that diagnoses the user experience from the inflow of first-time customers to our mall, encouraging repeat visits and repurchases.
What products did you come to the mall to purchase? Please select all.
What are the reasons for deciding to join the mall? Please select up to three in order of importance.
