Customer Experience (CX)
Evaluation of offline store experience
As online accessibility increases, the role and experience of offline spaces must become more distinct. By understanding the reasons for visiting offline stores, we can identify opportunities for improvement during the shopping process and provide a more memorable store experience.
• Ongoing diagnosis
• When a new store opens
• Before and after store renewal
• Reason for store visit
• Store visit satisfaction
• Improvement opportunities
• You can install a QR code in the store to receive responses, or you can automatically send a survey to members after their purchase to gather responses.
This is a solution that enhances the in-store experience by analyzing the visit and shopping experience at offline stores.
What is the reason for visiting A brand today?
How satisfied were you with your overall experience visiting A brand today?
