Customer Experience (CX)
Net Promoter Score (NPS)
NPS is an indicator that measures not only the level of satisfaction with products and services but also the potential for diffusion and growth through recommendations.
• When you want to measure the growth potential of a product or service
• Net Promoter Score
• If CSAT is a useful indicator in a mature market, NPS is a useful indicator for measuring the competitiveness and diffusion potential of growing products and services.
This is a solution for diagnosing customer satisfaction and recommendation intention through NPS.
What is the reason for choosing your answer regarding your recommendation intention?
