Evaluation of experience using electronic device on-site service
As electronic products have a long usage period, after-sales customer service is important. By ensuring that on-site services are well provided and reflecting feedback for improvements, we can enhance overall satisfaction throughout the journey of using the product.
• Routine Diagnosis
• Whether the problem could be solved through on-site service
• Satisfaction with the use of on-site service
• Improvement feedback
• It is recommended to automatically send out surveys immediately after the service.
• If you sell items that require on-site service (furniture, lighting, etc.) in addition to electronic products, the same evaluation can be applied.
It is a solution that evaluates the experience of on-site A/S service for electronic products to enhance customer satisfaction.
What issue did you request the business trip service for?
How satisfied were you overall with the business trip service experience?
