Evaluation of electronics installation experience
The process of installing electronic products is a crucial step (Moment of Truth) in making the entire purchasing journey a satisfying experience. Since the service occurs in the customer's private space, careful experience management is essential.
• Routine Diagnosis
• Installation Service Satisfaction
• Improvement Feedback
• It is recommended to automatically send a survey immediately after the service.
• If you sell items that require installation (furniture, lighting, etc.) in addition to electronic products, the same evaluation can be applied.
This is a solution to enhance satisfaction by assessing the experience of electronic product installation services.
How satisfied were you overall with your experience of installing electronic products?
Please select the option that best matches your experience with the following statement.
