Customer Experience (CX)
Evaluation of electronic device chat/remote consultation experience
You can check whether the chat/remote consultation service is being provided well and reflect feedback to improve the consultation experience. If you provide AI chatbot consultations, you can improve the consultation menu structure and response algorithms based on the evaluation results.
• Routine Diagnosis
• Whether the issue could be resolved through chat/remote counseling
• Satisfaction with chat/remote counseling services
• Improvement feedback
• You can set it up so that a survey is automatically sent right after a phone consultation, using it with CDP or integrating with internal systems.
This is a solution that evaluates the quality of chat and remote counseling to improve AI counseling and the counseling process.
What is the purpose of your 1:1 chat/remote consultation request?
Have you tried solving the problem through other means before applying for 1:1 chat/remote consultation?
