Customer Experience (CX)
B2B contract experience evaluation
In B2B business, the main user and the contracting officer of the client company may differ, and the competitiveness of the product/service itself, as well as the contract experience, can affect the final agreement and subsequent renewals. Evaluate the overall contract experience to identify issues that arise during the contract process and improve the process.
• Always operational
• Operate intensively when there are changes to the contract process
• Overall satisfaction with the contract experience
• Evaluation of the efficiency, speed, transparency of the contract process, and the flexibility of the payment methods
• It is advisable to conduct this with the contract manager or purchasing team of the client company.
• You can configure it to automatically send surveys immediately after new contracts or renewals through integration with CRM tools or internal systems.
It is a solution to evaluate B2B contract experience and improve the contract process.
How satisfied were you overall with the contract process?
Please select how much you agree with the following statement. The guidance on the terms and procedures of the contract has been sufficiently provided.
