Customer Experience (CX)
Evaluation of app service usage experience
Through an assessment of the overall app service usage experience and usability, as well as improvement feedback, we can build foundational data for managing user experience.
• Regular Check-up
• Overall satisfaction with the app usage experience and usability
• Intent to recommend
• Feedback for improvement
• Measure customer effort scores (CES) by distinguishing between new subscribers and ongoing users.
• Periodically track metrics to accumulate foundational data for user experience management.
This is a solution that diagnoses the app service usage experience and provides grounds for improving user experience.
How satisfied were you overall with the brand experience?
Please indicate how much you agree with the following statement. The brand's app features are easy to use.
