Customer Experience (CX)
SaaS onboarding survey
The first month after subscribing to a SaaS product is the Moment of Truth that determines user perception and future usage behavior. During the onboarding phase, assess user satisfaction and the utilization of specific product features, and provide appropriate support such as training. This will help users make better use of the product and increase retention rates.
• Ongoing operation
• Initial Satisfaction
• Whether the product is being utilized well as expected from the introduction
• Usage by function and reasons
• Expected training, guidance, and assistance as follow-up actions
• It is a good idea to send a survey one month after introduction.
• Extract actual usage data and import it into the survey response data for analysis.
• Try setting it up so that respondents are directed to the Help Center after completing the survey.
It is a solution that analyzes the SaaS onboarding experience to reduce early attrition and strengthen retention.
Please provide a specific explanation for the score you gave regarding your satisfaction.
Please select how much you agree with the following statement. It was easy to explore the overall service.
