Customer Experience (CX)
Evaluation of e-commerce phone consultation experience
You can check if the telephone consultation service is provided well and reflect feedback to improve the consultation experience.
• Routine Diagnosis
• Whether the issue could be resolved through phone consultation
• Satisfaction with the phone consultation
• Improvement feedback
• You can set it up so that a survey is automatically sent right after a phone consultation, using it with CDP or integrating with internal systems.
This is a solution to evaluate the quality of phone consultations and improve the consultation experience.
Have you tried other methods to resolve the issue before applying for a phone consultation?
Was the issue resolved through phone consultation?
