신뢰 위기 발생 시 고객의 42.6%가 이탈하며, 이 중 대다수는 영구 이탈로 이어집니다. 위기 상황에서도 고객을 붙잡는 '대체 불가능한 핵심 가치'의 힘과 신속한 대응의 중요성을 리서치 데이터로 증명합니다.
#신뢰타격
보안 사고 시 고객의 42.6% 부정적 반응, 82.6%는 서비스 영구 미이용
#핵심가치의힘
이탈하지 않는 이유로 58.5%가 '빠른 배송'의 가치를 선택
#이탈원인분석
70.5%가 기업의 사후 대응 미흡과 신뢰도 하락을 결정적 이유로 지목
#회복의어려움
이탈자의 58.6%가 시간이 지나도 이전 이용 빈도를 회복하지 못함
100% 'real' data-based
Opensurvey uses only 'real consumer response data' directly asked from a nationwide panel of 630,000 people.
'No Hallucination' architecture
The AI is designed to prevent the 'creation' of data and to analyze and summarize only within 'verified original data'.
Verified Trust
Based on the industry's number one consumer data trusted by over 1,000 companies.
FAQ
What is different about this insight compared to ChatGPT?
General-purpose AIs like ChatGPT learn from the vast array of unspecified information on the internet to create 'plausible' answers, but often generate false information known as 'hallucinations'. OpenSurvey AI is different. We limit our analysis to only the 'original data of real consumer responses' that we have collected directly. Therefore, AI cannot 'make up' responses, and it provides insights based solely on 100% data-driven 'facts'.
How reliable is this data?
The data used in this insight is based on responses collected from a verified panel of 630,000 people nationwide by Opensurvey. Opensurvey secures original data with a reliability level of 95% through industry-leading panel management and data verification systems. More than 1,000 companies, including Samsung, Hyundai, and LG, utilize Opensurvey data for important decision-making.
Can I use the generated insights directly in the business?
Yes, it is immediately available for use. It is designed to be used as supporting materials for practical decision-making, such as establishing new campaign strategies, deriving UX improvements by PMs, and market analysis by the strategic planning team. The generated insights are based on actual consumer data, so you can use them as reliable evidence in meeting materials, proposals, and strategic documents.
