Experience research
A chance to grow your product, brand, and organization from customer experiences
Turn experiences into actionable data to resolve pain points and fulfill unmet needs. Unlock ongoing opportunities for growth.
By listening frequently and comprehensively, turn customers and employees into fans and grow together.
By listening frequently and comprehensively, turn customers and employees into fans and grow together.
Quantify experience data for measurable improvements
For each stage of the customer journey and for each major touchpoint, measure experience data and compare alongside competitors' to identify areas of improvement.
Advanced features for experience research
Dataspace provides specialized features for analyzing and utilizing data that contains recognition, evaluation, and sentiments.
All four areas of experience research
Get solutions to measure and analyze customer, employee, product, and brand experiences to identify opportunities for improvement.
Experience analysis features
Dataspace provides data collection and analysis capabilities tailored for experience research
Dataspace has advanced features to collect and analyze data ranging from structured data to unstructured text data.
Quantification of experience levels
Dataspace provides statistical metrics and visualizations suited for score-based data that quantitatively measure experience levels, such as NPS and CSAT.
Qualitative recognition analysis
On Dataspace, you can automatically analyze text data that contains qualitative perceptions, such as reasons for satisfaction/dissatisfaction and recognition of service differentiators.
Four experience areas
Measuring and improving customer, employee, product, and brand experiences
Measure and analyze experiences at each stage of the journey and key touchpoints, and compare with competitors to identify opportunities for improvement.
Customer experience analysis (CX)
Customer experience analysis (CX)
Quantify experiences across all stages of the customer journey and identify opportunities for improvement. Leverage customer feedback to increase loyalty and lifetime value.
- CX metrics such as CSAT and NPS
- Experience evaluation along customer journey
- Experience evaluation along customer touchpoints
- B2B customer experience evaluation
- SaaS customer experience evaluation
- In-store experience evaluation
Employee experience analysis (EX)
Employee experience analysis (EX)
Quantify employee experiences at each stage of the user journey and analyze sentiment to identify opportunities for improvement. Diagnose the current state of the organization with data and enhance performance in securing and retaining key talent.
- Employee experience evaluation
- eNPS survey (Employee Net Promoter Score survey)
- Job satisfaction survey
- Organizational culture assessment
- 360 feedback
- Education program feedback
Product Experience assessment (PX)
Product Experience assessment (PX)
Manage the product lifecycle systematically. Gain a comprehensive understanding of product experience, including features, design, packaging, and pricing, and improve it to drive repeat purchases and optimize product development.
- Concept evaluation
- Product evaluation
- Naming & packaging evaluation
- Feature prioritization analysis
- Price sensitivity analysis
- Product NPS survey (Net Promoter Score)
Upcoming feature
Brand experience analysis
Diagnose your brand and find opportunities for growth using data. Systemize your brand management based on insights from brand funnel and brand image analyses to get the most out of your marketing efforts.
- Brand funnel analysis
- Brand image map
- Brand driver analysis
- Naming & Brand Identity evaluation
- Advertisement concept evaluation
- Advertisement effectiveness survey
How to use
Choose the best approach based on how you plan to collect experience data.
Collect and analyze all on Dataspace or analyze data collected through your own survey tools by importing it directly into Dataspace.
From data collection to response analysis
Use Dataspace to collect and analyze data from customers, users, and employees -- all in one place
Import data and analyze on Dataspace
Analyze data collected through your own survey tools or Google Forms by importing it directly into Dataspace.